TERMS & CONDITIONS - EVENTS
Effective Date: 14th September 2025
1. Purchasing a Ticket
1.1 By purchasing a Ticket, you warrant that:
(a) you are at least 18 years of age;
(b) you have the legal capacity to enter into a binding contract; and
(c) you are authorised to use the payment method provided.
1.2 Submitting an order constitutes your intention to be bound by these Terms. Tickets are subject to availability and not final until payment is processed and confirmed.
These Terms and Conditions (“Terms”) apply: when you use the website www.surgiassist.com.au and any related domains (the Website); and when you purchase any event ticket (“Ticket”) for a workshop, course, or program delivered by us, and/or attend or participate in any such event (collectively the Events); and when you engage us for services including mentorship, agency staffing, or billing support (together with Events, the Services). By using the Website, purchasing a Ticket, or engaging our Services, you agree to be bound by these Terms, which form a legally binding agreement between you (“you”, “your”) and SurgiAssist Pty Ltd ABN 17692891786 (“SurgiAssist”, “we”, “us”, “our”).
2. Events
2.1 Event Inclusions
Your Ticket entitles you only to those inclusions listed at the time of purchase.
Flights, accommodation, meals, and incidental costs are not included.
2.2 Variations
We reserve the right to vary schedules, venues, speakers, or dates.
If a speaker is unavailable, we may provide a replacement.
To the extent permitted by law, we are not liable for travel or accommodation costs incurred due to Event changes or cancellation.
2.3 Speakers
Speaker content is provided at their discretion. Attendance does not entitle you to recordings or additional materials unless expressly stated.
2.4 Pre-Event Materials
Pre-event materials are provided to enhance learning but are optional.
2.5 Attendee Conduct
You may be refused entry or removed for breach of these Terms, unsafe behaviour, intoxication, disruption, or failure to comply with lawful directions. No refund will be given.
You are responsible for your own wellbeing and conduct.
Commercial photography, filming, or recording is prohibited unless approved in writing. General personal/social media sharing is permitted, subject to speaker requests.
Admission is subject to venue conditions of entry, including bag checks and lawful service of alcohol.
2.6 CPD Points
CPD points (if applicable) will be listed for each Event. If not listed, no CPD points apply.
You are responsible for confirming CPD recognition with your college, employer, or regulator.
3. Cancellations
3.1 Cancellation by You
Tickets are non-refundable.
You may transfer your Ticket to another person by notifying us in writing.
Non-attendance for any reason does not entitle you to a refund or transfer.
3.2 Cancellation by Us
We may cancel or reschedule an Event due to circumstances beyond our control.
Where possible, you will be offered a credit, transfer, or refund at our discretion.
We are not liable for non-refundable travel or accommodation expenses.
4. Disclaimers
4.1 All Services, including Events, are provided “as is” without warranties of any kind.
4.2 Educational content is general in nature and:
(a) does not constitute medical advice;
(b) does not replace formal clinical training or professional judgement;
(c) does not confer accreditation or extend your professional scope of practice.
4.3 You are responsible for applying knowledge in line with AHPRA, ACORN standards, and your facility’s policies.
4.4 Testimonials or examples are not guarantees of results.
5. Ticketing System & Payment
Tickets may be processed via a third-party system (currently Humanitix). By purchasing, you agree to that system’s terms and privacy policy.
Additional fees (e.g. credit card surcharges) may apply.
You are responsible for ensuring Ticket details are correct.
6. Intellectual Property
We own all intellectual property in our Services, including Event content, pre-event materials, workbooks, and recordings, unless otherwise attributed.
You may not reproduce, distribute, or exploit these materials without prior written consent.
7. Photos & Filming
We (or our agents) may record photos or videos of Events. By attending, you consent to use of your image for promotional and educational purposes. If you do not wish to be photographed, please advise us in writing prior to the Event.
8. Third-Party Presenters, Providers & Content
We are not liable for the acts or omissions of third-party speakers, venues, or suppliers. Third-party content, including food or drinks provided, is consumed at your own risk.
9. Warranties & Liability
To the extent permitted by law, we exclude all warranties not expressly stated in these Terms. Nothing limits your rights under the Australian Consumer Law (ACL). Our liability is limited to re-supply of the relevant Service or a refund of fees paid.
We are not liable for indirect, consequential, or incidental loss (including lost profits, travel costs, or data loss).
10. Dispute Resolution
If a dispute arises, you agree to first notify us in writing and attempt good faith negotiation for 14 days before commencing court proceedings (except urgent relief).
11. Force Majeure
We are not liable for delays or failures due to causes beyond our control (including natural disasters, strikes, pandemics, or government restrictions).
12. Notices
Notices must be in writing and delivered via email to the address most recently used between the parties.
13. Governing Law
These Terms are governed by the laws of Australia. The parties submit to the exclusive jurisdiction of the courts of Australia.
14. General
No waiver of rights unless in writing. If any clause is invalid, the remainder still applies. Obligations bind parties jointly and severally. We may assign our rights under these Terms with notice. These Terms form the entire agreement between you and SurgiAssist in relation to Services.
Contact: hello@surgiassist.com.au