PRIVACY POLICY
Effective Date: 14th September 2025
1. Introduction
This document sets out the privacy policy of SurgiAssist Pty Ltd ABN [Insert ABN] (referred to in this privacy policy as “SurgiAssist”, “we”, “us”, or “our”). We take our privacy obligations seriously and have created this privacy policy to explain how we collect, store, maintain, use, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By providing personal information to us, you consent to our collection, storage, use, and disclosure of your personal information in accordance with this Privacy Policy. We may change this Privacy Policy from time to time by posting an updated copy on our website. We encourage you to check our website regularly to ensure that you are aware of our most current Privacy Policy.
2. Types of Personal Information We Collect
The personal information we collect may include the following:
(a) name;
(b) mailing or street address;
(c) email address;
(d) social media handles or profiles;
(e) telephone number and other contact details;
(f) payment information (bank details, credit card, or invoicing details);
(g) professional information such as AHPRA number, qualifications, CV, insurances, credentialing documents;
(h) information about your business or clinical practice circumstances;
(i) information in connection with client surveys, questionnaires, CPD quizzes, or promotions;
(j) device identity and type, IP address, geo-location information, page view statistics, analytics data, and standard web log information;
(k) information about third parties (e.g. referees, patients, or employers) where reasonably required; and
(l) any other information provided by you to us via our website, services, events, or otherwise required by us or provided by you.
Where SurgiAssist provides mentorship, clinical discussions, or agency services, limited health information may be collected (e.g. patient-related notes or case discussions). We treat all health information as sensitive information under the Privacy Act.
3. How We Collect Personal Information
We may collect personal information directly from you, or from third parties, including when you:
(a) contact us through our website, email, or phone;
(b) enrol in workshops, mentorship, or courses;
(c) book agency or staffing services;
(d) submit online forms or credential documents;
(e) communicate with us via email, SMS, LinkedIn, Facebook, or other platforms;
(f) interact with our website, services, content, or advertising; or
(g) apply for employment or contractor opportunities with us.
We may also collect information via cookies, analytics tools, and tracking technologies. Cookies are small files stored on your device that allow us to recognise your browser and improve user experience. You can disable cookies in your browser settings, but this may affect website functionality.
4. Use of Your Personal Information
We collect and use personal information for the following purposes:
(a) to provide our services to you (education, mentorship, agency, billing support);
(b) to verify your professional credentials and eligibility to participate in our Services;
(c) for record-keeping, administration, and invoicing;
(d) to provide information to our contractors, employees, insurers, or partner organisations as necessary to deliver Services;
(e) to improve and optimise our website, services, and customer experience;
(f) to comply with our legal obligations, AHPRA requirements, and insurance obligations;
(g) to send you marketing communications (in compliance with the Spam Act 2003). You can opt-out of marketing at any time by using the unsubscribe link or contacting us;
(h) to send you administrative messages, service updates, reminders, and event details; and
(i) to assess applications for employment, contracting, or collaboration.
We may disclose your personal information to trusted cloud providers, contractors, or third parties located inside or outside Australia. Where overseas disclosure occurs, we take reasonable steps to ensure comparable safeguards are in place.
5. Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes secure credential storage, password-protected systems, encrypted communications where possible, and restricted staff access. However, no system is completely secure. We cannot guarantee the security of information transmitted online, and you provide information at your own risk.
6. Links to Third-Party Websites
Our website may contain links to other websites. These are provided for convenience only. We are not responsible for the privacy practices of linked websites and recommend reviewing their policies before providing personal information.
7. Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you by contacting us. We may need to verify your identity before releasing information. If you believe any information we hold is inaccurate or outdated, please contact us and we will take reasonable steps to correct it. We will respond to all requests within a reasonable timeframe, generally within 30 days. In limited cases, we may be unable to provide access (e.g. where disclosure would breach another person’s privacy or legal obligations).
8. Complaints
If you wish to complain about how we handle your personal information, please contact us using the details below. Please include your name, contact details, and a description of your complaint. We will investigate and respond within a reasonable timeframe. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact Us
For further information about this Privacy Policy, to access or correct your personal information, or to make a complaint, please contact us:
SurgiAssist Pty Ltd Email: hello@surgiassist.com.au